Best Friends Club Terms and Conditions 2026

Charlie Bears Collectables Australia Pty Ltd – Best Friends Club Membership
Terms and Conditions

Promoter
The Best Friends Club is operated by Charlie Bears Collectables Australia Pty Ltd, 1 Angus Way, Kyneton, Victoria, 3444 (“Charlie Bears”, “we”, “us”, “our”).

Eligibility
2.1 Membership is open worldwide where permitted by law.
2.2 There are no age restrictions; however, entrants under 18 years of age must have permission from a parent or legal guardian.

Membership Purchase and Duration
3.1 Membership is purchased as a one-time annual payment.
3.2 Membership is valid until 30 April each year, regardless of purchase date.
3.3 Membership does not automatically renew.

Membership Benefits
4.1 Membership benefits may include, but are not limited to:

  • A complimentary welcome gift

  • Free or subsidised shipping (subject to separate terms and conditions)

  • Access to exclusive members-only products

  • Promotional offers, including discount codes (minimum spend may apply)

  • Entry into members-only prize draws

  • Early access to selected products, events, and pre-orders

  • Milestone recognition gifts

  • Printed materials and communications (e.g. catalogue, newsletters, cards)

  • Access to exclusive online communities

  • Complimentary entry to the Bearhouse Gallery in Launceston, UK

4.2 All benefits are subject to availability and may vary.
4.3 Specific promotions, shipping offers, and prize draws are subject to separate terms and conditions.

Use of Membership
5.1 Membership benefits are non-transferable and may only be used by the registered member.
5.2 Charlie Bears reserves the right to verify eligibility.

Pricing and Offers
6.1 Promotions may be subject to minimum spend, expiry dates, and additional conditions.
6.2 Benefits have no cash value unless required by law.

Cancellations and Refunds
7.1 Membership purchases are non-refundable except as required under the Australian Consumer Law (ACL).

Misuse and Termination
8.1 Membership may be suspended or terminated in cases of fraud, breach of terms, or misuse.

Changes to Membership
9.1 Charlie Bears reserves the right to modify or withdraw benefits at any time.

Communications
10.1 Membership does not automatically opt members into marketing communications.

Liability
11.1 Nothing in these Terms excludes, restricts, or modifies any rights under the Australian Consumer Law.
11.2 To the extent permitted by law, Charlie Bears is not liable for indirect or consequential loss.

General
12.1 By purchasing membership, you agree to these Terms.
12.2 These Terms are governed by the laws of Victoria, Australia.


CHARLIE BEARS COLLECTABLES AUSTRALIA PTY LTD – BEST FRIENDS CLUB PRIZE DRAW – COLLECTING THE MEMBERS BEARS 2026
Terms and Conditions

Promoter
The promoter of this prize draw is Charlie Bears Collectables Australia Pty Ltd, 1 Angus Way, Kyneton, Victoria, 3444 (“Charlie Bears”, “we”, “us”, “our”).

Eligibility
2.1 Entry is open to valid members of the Charlie Bears Best Friends Club where permitted by law.
2.2 Entrants must hold an active and valid Best Friends Club membership at the time of purchase and at the time of the prize draw.
2.3 Employees of Charlie Bears and their immediate family members may be excluded from entry at the Promoter’s discretion.

How to Enter
3.1 Eligible members will automatically receive ten (10) entries into the prize draw for each qualifying Best Friends Club exclusive bear purchased during the promotion period.
3.2 A maximum of sixty (60) entries per member may be earned during the promotion period.
3.3 Entries are linked to valid qualifying purchases and associated order numbers held on the member’s account.
3.4 No additional entry form or membership card submission is required.
3.5 Any qualifying exclusive bear purchase which is cancelled or returned prior to the draw date will result in the associated entries being voided and removed from the prize draw.

Promotion Period
The promotion opens on 1 May 2026 and closes at 11:59 PM AEST on 29 April 2027. Only qualifying purchases made during this period will be eligible.

Prize
5.1 One (1) winner will receive a prize with an approximate retail value of up to AUD $1,800.
5.2 The prize is non-transferable, non-exchangeable, and no cash alternative will be offered.
5.3 Charlie Bears reserves the right to substitute the prize with another of equal or greater value if circumstances beyond its reasonable control make this necessary.

Winner Selection
6.1 The winner will be selected at random from all eligible entries received during the promotion period.
6.2 The draw will take place on 30 April 2027 during CBTV.
6.3 The winning entry will be drawn by an independent person.

Winner Notification
7.1 The winner will be contacted by email in May 2027 using the contact details associated with their membership account.
7.2 If the winner does not respond within fourteen (14) days of notification, Charlie Bears reserves the right to conduct a redraw if required by applicable law.

Public Announcement
The winner’s name may be announced publicly on the official Charlie Bears Facebook page and/or during CBTV following confirmation of acceptance of the prize.

Facebook Disclaimer
This promotion is in no way sponsored, endorsed, administered by, or associated with Facebook. By entering, participants acknowledge that they are providing their information to Charlie Bears and not to Facebook.

Privacy
Personal information supplied during this promotion will be used solely for the administration of the prize draw and in accordance with applicable privacy laws and the Charlie Bears privacy policy.

Permits
Permit numbers will be obtained where required under applicable State or Territory legislation.

Liability
Nothing in these Terms and Conditions excludes, restricts, or modifies any consumer rights under the Australian Consumer Law.

General
11.1 Charlie Bears reserves the right to cancel, suspend, or amend the promotion where necessary due to circumstances beyond its reasonable control.
11.2 By participating in this promotion, entrants are deemed to have accepted these Terms and Conditions.
11.3 These Terms and Conditions shall be governed by and construed in accordance with the laws of Victoria, Australia.


Charlie Bears Collectables Australia Pty Ltd – Best Friends Club $35 Discount Coupon Code
Terms and Conditions

Promoter
Charlie Bears Collectables Australia Pty Ltd.

Eligibility
Available to Best Friends Club members only.

Offer Details
Code B3STFR13ND provides $35 discount.
Applies to product subtotal only.

Minimum Spend
Minimum $35 spend required.

Validity Period
Valid until 29 April 2027.

Use of Offer
One-time use per member; may be combined with other offers.

Returns and Refunds
Replacement code may be issued at discretion.

General
No cash value. Offer may be withdrawn at any time. Subject to Australian Consumer Law.

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Charlie Bears Collectables Australia Pty Ltd – Best Friends Club Free Shipping
Terms and Conditions

Promoter
This promotion is offered by Charlie Bears Collectables Australia Pty Ltd, 1 Angus Way, Kyneton, Victoria, 3444 (“Charlie Bears”, “we”, “us”, “our”).

Eligibility
2.1 This offer is available exclusively to valid members of the Charlie Bears Best Friends Club.
2.2 Members must be logged into the online account associated with their membership purchase in order to access the offer.

Promotion Period
This promotion is valid until 29 April 2027 unless withdrawn earlier by Charlie Bears.

Australia and New Zealand Orders
4.1 Eligible Best Friends Club members will receive free standard shipping on qualifying orders shipped to Australia and New Zealand.
4.2 This offer applies to standard shipping services only and excludes express or premium delivery services.

International Orders
5.1 For orders shipped outside Australia and New Zealand, eligible members may receive a subsidised international shipping discount.
5.2 To redeem the subsidised shipping offer, members must enter the code BFCPOST26 at checkout.
5.3 The subsidised shipping discount applies to standard shipping services only and excludes express or premium delivery services.

Product Eligibility
This promotion applies to all products unless otherwise stated.

Use of Offer
7.1 The free or subsidised shipping offer may be used once per order.
7.2 Members may use the offer on multiple orders during their active membership period.

Combination with Other Offers
This promotion may be used in conjunction with other promotions or discount offers unless otherwise specified.

General
9.1 Charlie Bears reserves the right to amend, suspend, or withdraw this promotion at any time where reasonably necessary.
9.2 Nothing in these Terms and Conditions excludes or limits any rights available under the Australian Consumer Law.
9.3 These Terms and Conditions are governed by the laws of Victoria, Australia.